Refund & Cancellation Policy
Transparent, risk-free subscription terms and physical standee hardware replacement commitments for local businesses.
Last Updated: October 24, 2026 · Effective Date: January 1, 2026
14-Day 100% Refund
Not thrilled with your local ranking speed or review reply results? Contact support within your first 14 calendar days for a 100% full refund with zero questions asked.
1-Click Self Cancellation
Cancel your subscription renewal anytime with one click in the Client Portal. No phone calls required, no long-term contracts, and no hidden termination fees.
1-Year Hardware Warranty
All custom cast acrylic NFC counter standees include a 1-year replacement warranty covering chip performance and material defects under regular indoor use.
1. 14-Day 100% Performance Guarantee
We want you to experience tangible storefront value risk-free. When you activate any paid Scaliz subscription plan (Single Store, Multi-Location Growth, or Franchise / Agency), you are covered by our 14-Day 100% Money-Back Performance Guarantee.
If at any point during your first 14 calendar days of paid service you feel Scaliz is not meeting your local visibility expectations, simply email billing@scaliz.in or request a cancellation from your account settings. We will issue a 100% refund of your subscription fee without dispute.
2. Subscription Cancellation Procedure
Scaliz operates on recurring billing cycles (Monthly or Annual). You have full control over your renewal:
- Self-Service Cancellation: You can cancel your subscription at any time by logging into the Scaliz Client Portal, selecting Billing & Subscriptions, and clicking Cancel Auto-Renewal.
- Retained Access Until Cycle End: Following cancellation, your autopilot review responder, rank radar, and features will remain active until the conclusion of your current paid billing period. You will not be charged again.
- No Lock-In: There are zero cancellation fees, penalties, or minimum commitment periods.
3. Refund Processing & Settlement Timeframes
Once your refund request is authorized by our billing desk:
- Initiation: Refunds are initiated into the banking system within 24 business hours.
- Bank Settlement: Depending on your financial institution and original payment method (UPI, Debit/Credit Card, Net Banking), funds typically appear on your statement within 5 to 7 business days.
- Confirmation: An automated digital refund receipt with transaction reference numbers will be emailed to your registered administrative address immediately upon initiation.
4. Physical Standee Hardware Warranty & Shipping Claims
For customers receiving custom acrylic Smart NFC & QR counter standees or tabletop discs:
- Transit Damage or Defect: If your standee arrives damaged in transit or displays engraving errors, notify us within 7 days of delivery with photos of the package. We will expedite a brand new laser-engraved replacement via air courier at zero additional cost.
- 1-Year Hardware Warranty: Embedded NTAG213/215 microchips are warranted against internal electronic failure for 12 months from delivery under standard indoor operating conditions.
- Customized Fabrication Note: Because standees are physically custom laser-engraved with your store's unique Google Place ID and brand logo, hardware manufacturing fees cannot be refunded once physical cutting has commenced, unless covered under our 14-day performance guarantee or transit damage policy.
5. Contact Billing & Dispute Resolution
For all refund requests, payment inquiries, or invoice adjustments, please contact our dedicated billing desk: